Mio was designed to work in the background of the chat plaform you already use, but there still needed to be a robust admin product. Users came to Mio requesting specific features to be added, plus some standard features were added to elevate the product. Here are some things the Admins requested:
Figma x Mio
Admins also needed a bit more guidance throughout the activities tab, so I added some small but mighty details
Old Activities Tab
There really wasn't much to it. The user and building icon in the top right was how an admin switched between users and 'orgs' (or external contacts), so that needed to be addressed immediately... It was missing a channels tab, too. I could see a very clear path to what needed to be done. The rows would become expandable, and the user information would live there. It would be a simple way for admins to see a high level overview of every user, external contact and channel information.
I relocated the icons and turned them into 3 button filters so an admin can quickly switch between the 3 tabs. Adding helpful banners not only solved for admins typically asking the same questions to customer success, but tied in the brand to elevate the look and feel.
Another issue for Mio admins in the hub is syncing users to platforms. Example: one of your employees is using Slack but needs to use Microsoft Teams to chat with an external contact, you need to sync that user with Mio so that employee can chat with the external contact within Slack even though the external contact uses Teams.
Old User Sync Tab
Some of the features and changes that I needed to account for were